ZoeThere are
thousands of things one can consider essential for the success of any eCommerce
business. Starting from a great landing page, an excellent marketing campaign, amazing
products, good customer support, and so on.
However, that’s
not what we are aiming for. There is something else that doesn’t fall in any of
those categories. You can be great at all of that, but one thing can diminish
all that great effort and work in a heartbeat.
That is a reliable order fulfillment company that is capable of fulfilling all of your orders in a timely and efficient manner. If you don’t have a reliable partner that can do that, then your eCommerce business is doomed. On the other hand, if you work with a reputable logistics company, you can focus on the other aspects of your eCommerce business and not on logistics.
That’s the
secret sauce and the common nominator for every successful eCommerce business.
Its efficiency is the difference-maker. It’s what keeps your clients happy and
your business running on auto mode.
Top Traits of a Successful
Order Fulfillment Company
The promise of
excellence is preached by every order fulfillment company in the world. All
claim that they are right there at the top with the industry leaders and that
they can be trusted.
Unfortunately,
not all are as good as advertised.
So, before you
choose a logistics company that will take care of your orders, you need to know
what makes them trustworthy. To that end, we’ve made a list of traits that
reveal the best ones.
1.
Global Presence
The best ones
have warehouses and regional fulfillment centers in all major markets such as
the USA, Europe, Asia, and Australia. Furthermore, they have established and
ongoing relationships with local logistic companies from all over the
world.
2.
Integration with Various
eCommerce Platforms
Nowadays, many
eCommerce businesses are spread on every platform where they can sell their
products. The best order fulfillment companies use software solution that is
not only easy to use, offers a complete overview of the process, but also
seamlessly integrate with other eCommerce platforms like eBay, Amazon, Etsy,
and others.
3.
Great Client Portfolio
The best order
fulfillment companies should have been in this industry for years and have been
in business with many companies. Their list of current and past clients should
speak volumes about their trustworthiness.
4.
Great Teams & Top Customer
Support
In all
successful companies in this sector, it is their human resources that make the
difference. The best ones spend a lot of time and effort in getting the best
and most experienced people to work for them. That way, they make sure their
clients are served and helped by competent and knowledgeable people.
Final Words
The criteria
mentioned above are simple and easy to follow. The companies that check all the
boxes should be on your shortlist. And from there, it is a matter of what
specific terms they can offer and at what cost. The rest is up to you and what
you find suitable for your eCommerce business.